Last updated: May 26, 2025
1. Company Information
ClearLeads is a trade name of Marqeters B.V., registered at Paterswoldseweg 806, 9728 BM Groningen, The Netherlands, Chamber of Commerce number: 85846880. Contact: hello@clearleads.ai.
2. Applicability
These Terms and Conditions apply to all proposals, offers, agreements, and services provided by ClearLeads to business customers (B2B).
3. Services and Subscriptions
ClearLeads provides a fully automated AI-driven lead generation system, delivered digitally. Subscriptions have a minimum term of three (3) months. After this period, the subscription may be cancelled on a monthly basis with one (1) month's notice. Optional add-ons are available for an additional one-time fee.
4. Definition of a Lead
A lead is defined as: a person or organization who shows interest in the client’s product or service in any way.
ClearLeads provides the software to generate leads but does not guarantee a minimum number of leads per month. The quantity and quality of leads may vary based on factors such as industry, target group, targeting strategy, and market dynamics.
If the client is dissatisfied with lead quality or targeting results, ClearLeads can adjust the targeting in consultation with the client. A one-time fee of €195 (ex. VAT) applies for this service.
5. Fair Use
Clients are expected to use the ClearLeads system in accordance with reasonable business practices. Excessive, abusive, or abnormal usage (such as bulk exports, unauthorized scraping, or excessive requests that affect system stability) may result in restricted access, suspension, or termination of service without refund.
6. Service Exclusions
ClearLeads is solely responsible for delivering contact details of potential leads. The client remains fully responsible for follow-up, nurturing, and closing the deal.
ClearLeads does not guarantee closed deals, client conversions, or revenue. Custom integration, manual outreach, or CRM support is not included unless explicitly stated in an add-on package.
7. Payment
All payments are made in advance.
Payment is processed via direct debit or automatic charge through our payment provider.
In case of late or failed payments, ClearLeads reserves the right to suspend or terminate the service.
8. Delivery
The service is delivered digitally.
No fixed delivery time applies; access to the system is granted upon activation.
As this is a digital service delivered immediately, the statutory right of withdrawal is excluded in accordance with Article 6:230p of the Dutch Civil Code (Burgerlijk Wetboek).
9. Cancellation and Termination
The minimum commitment period is three (3) months.After this term, subscriptions can be cancelled by the client on a monthly basis with one (1) month’s notice, effective at the end of the current billing month.ClearLeads also reserves the right to terminate the agreement at any time with one (1) month’s notice. If the client has paid in advance for future months beyond the termination date, the corresponding unused portion will be refunded on a pro-rata basis.
10. Liability
ClearLeads is not liable for any direct or indirect damages arising from the use of its software or third-party software used in its services.
The service is strictly personal and non-transferable. Sharing access or login credentials is strictly prohibited.
In case of unauthorized sharing or abuse, ClearLeads reserves the right to revoke access without prior notice.
11. Intellectual Property
All rights to software, tools, and content provided by ClearLeads remain the property of ClearLeads. It is not permitted to copy, resell, sublicense, or otherwise distribute any part of the service.
12. Privacy and Data Processing (GDPR)
ClearLeads processes personal data in accordance with the General Data Protection Regulation (GDPR). We collect names, email addresses, and phone numbers to identify clients, communicate with them, and improve our services. Upon termination of the service, this data is deleted unless legal retention periods apply. See our Privacy Policy for full details.
13. No Refund Policy
Due to the customized nature of our service and the high upfront setup costs, ClearLeads offers no trial period or money-back guarantee.
14. Applicable Law and Jurisdiction
All legal relationships with ClearLeads are governed exclusively by Dutch law. Any disputes will be submitted to the competent court in Groningen, The Netherlands.
15. Client Lead Data Storage
Client lead data (including scraped or generated contacts) may be stored by ClearLeads for the purpose of service delivery, reporting, and performance optimization. Clients authorize ClearLeads to store and process this data as part of the service.
16. Pricing Adjustments
ClearLeads reserves the right to change its pricing. New prices may take effect from the start of the next billing cycle. Clients will be notified in advance, and continued use of the service constitutes acceptance of the new pricing. No explicit consent is required for the change to apply.
17. Uptime Guarantee
ClearLeads aims to provide highly reliable services and guarantees a monthly uptime of at least 99.5%. Uptime is defined as the percentage of time the digital service is available and operational for normal use during a given calendar month. Downtime due to scheduled maintenance, force majeure, or external issues beyond ClearLeads' control is excluded from this guarantee.
18. Force Majeure
ClearLeads shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party system failures.
19. Confidentiality
Both parties agree to keep confidential all business, technical, and client-related information shared during the course of the agreement. This obligation remains in effect for two (2) years following the termination of the service.
20. Amendments
ClearLeads reserves the right to unilaterally amend these Terms and Conditions at any time. Updated terms will be published on our website. Continued use of the service after any changes constitutes acceptance of the amended Terms and Conditions. No mutual agreement or signature is required for such changes to take effect.
21. Deliverability Disclaimer
ClearLeads does not guarantee email deliverability, inbox placement, open rates, reply rates, or engagement levels. While we apply best practices, various factors beyond our control (such as spam filters, client domain reputation, or recipient behavior) may impact results.
22. Third-Party Integrations Disclaimer
ClearLeads integrates with third-party platforms to deliver its services. We are not responsible for disruptions, errors, or limitations caused by these third-party services or APIs.
23. No Exclusivity
Unless otherwise agreed in writing, ClearLeads does not offer exclusivity on target audiences, regions, or lead sources. Multiple clients may operate in overlapping markets.
24. Suspension for Investigation
In case of suspected abuse, fraud, or policy violation, ClearLeads reserves the right to suspend access to the service temporarily for investigation purposes.
25. Data Retention Policy
Upon termination of the service, ClearLeads retains the right to delete all client-specific data within 30 days unless legal obligations require longer retention. Clients are responsible for exporting any data prior to termination.
26. Social Media Account Responsibility
ClearLeads is not responsible for the suspension, restriction, or removal of any social media accounts (including but not limited to LinkedIn or Instagram) resulting from the use of our services. Clients use outreach and automation tools at their own risk and are responsible for complying with the terms of service of any third-party platform they utilize in conjunction with ClearLeads.
27. Amendments to Terms and Conditions
ClearLeads reserves the right to amend or update these Terms and Conditions at any time, including during an active subscription period, without requiring prior approval from the Client. Updated terms will take effect upon publication on https://clearleads.ai/terms or upon written notice. Continued use of the service after such updates constitutes acceptance of the new terms.